Friday, 20 March 2009


Here's an article I've written for publication covering the benefits learning technology offers in bringing new employees up to speed. Your comments are welcome, especially on the ideas around making use of the pre-joining period.


E-induction: Save time, reduce costs and improve quality with e-learning

While the headlines are dominated by job losses and uncertainty, it's easy to forget that for the vast majority of organisations, there is still business to be won, customers to serve and employees to manage. Indeed some sectors are doing well in the downturn - examples include Sky the satellite TV broadcaster, Aldi the discount supermarket chain and Admiral Insurance - all announcing growth plans.

For large segments of the economy there remains an ongoing requirement to attract, recruit and retain staff. However, there is increased pressure to make this process more efficient and effective. It is more important than ever to ensure that new and existing staff are up to speed and fully productive in as short a time as possible. So how do you save time, reduce costs and improve quality of inductions all at the same time?

Too little, too late

The far too common experience for a new joiner is to be thrown into the deep end, relying on colleagues around them for immediate support. Then, if they are lucky they'll attend an induction training course three to six weeks after their start date. The training at this stage is largely a waste of time and the productivity of those initial weeks will be unnecessarily low, not just for the new starter, but for those colleagues around them.

This approach may not only lead to potential regulatory risks, but there is also a high chance that poor customer service or mistakes on the job could lead to lost business and sales - something no business can afford in the current climate.

Where induction training is provided, it is often delivered in highly compressed classroom formats with little opportunity for staff to fully remember and practice new knowledge and skills in preparation for use in their job role. Not only that, with even more pressure on existing staff, finding the time to provide adequate support to new employees becomes increasingly difficult.

It should come as no surprise then to learn that 90 per cent of employees decide whether to leave their new employer within the first six months (recently voiced by Gretchen Alarcon at Oracle). When staff leave early, all investment made is lost.

The overall costs of induction are therefore unnecessarily high. Measuring time to full productivity of new staff reveals it can take anything between six and twelve months for them to reach the required levels of competence and confidence to deliver at expected performance levels.

In areas where there are naturally high levels of staff turnover, such as contact centres and retail, this can amount to very large sums of money spent on training and re-training without ever truly improving overall performance. The Call Centre Association (CCA) claims a failure to retain employees is costing firms up to £1 billion per year, with employee turnover rates as high as 30 per cent.

E-induction is the answer

Using technology to support the timely delivery of core induction training answers many of the traditional problems described above. A well designed e-learning experience that covers key topic areas - company values, organisational structure, core product knowledge, health and safety for example - can engage and inform employees. And engage them at a time that suits them, all presented in a consistent and persistent manner.

Staff can also review and refer back to the e-learning as required, thus providing immediate remedial support and improving long term recall. New joiners are more self-reliant and do not need to interrupt colleagues for help on the basics. Managers and colleagues are liberated to provide essential coaching and localised support.

Faster completion times and more flexible delivery can also be achieved by introducing e-learning into an existing planned induction programme. For example, we recently worked with Bupa Healthcare on re-designing a five week induction programme to include e-learning on company policy, regulation, IT systems training, and simulated customer service calls.

This programme with Bupa led to an immediate saving of over two days in training time. And even more importantly, new inductees completed the learning experience more confidently and competently leading to a full two weeks saved in coaching and observation prior to being released into their job role. Time to full productivity can be greatly reduced with effective e-learning, all of which saves time and money, as well as improving the quality of the learning experience.

The rise of pre-induction

Some organisations are going further by using learning technology to support the recruitment and pre-joining phases of new starters. Not only can e-learning be used to test and assess applicants, providing a highly efficient filtering mechanism, it can also capitalise on the early enthusiasm and motivation of new starters from the moment they receive their Welcome Letter.

In the weeks running up to their first day, staff can access a secure induction portal via the internet to complete aspects of their induction in their own time ensuring they hit the ground running. By integrating the processes of attraction, selection, pre-joining and induction an organisation can make significant cost savings while also presenting their brand more consistently.

Looking ahead

As working practices become ever more fluid with increasing numbers of contract workers, deep restructuring of established industries (banking and automotive sectors for example) and the increased availability of broadband internet access, it is clear that e-induction should be at the heart of the learning and development experience.

This is the future of real employee engagement as a next generation reared on the internet and digital communication comes into the workforce. Traditional trainers will need to move to a more consultative coach/mentor role rather than delivering standard knowledge heavy classroom sessions. That can only be a good thing for all concerned.

By harnessing technology in this way, very significant cost savings can be made. An increasingly effective and speedy path to full productivity for each new employee means an organisation can be more agile, responsive and deliver better customer service. This is crucial to survival going forward.

Implementing e-induction - top tips to get new recruits up-to-speed faster

To get started, try looking at your current induction practices and explore how you can implement the following:

- Measure the time it takes for a new joiner to be recruited, start and then reach full productivity in their role. Then measure the associated costs, including salary, training costs, potential lost sales etc

- Develop an Introduction/Welcome e-learning module for your organisation. Representing your brand and culture, this can cover your mission, values, organisational structure, products and services. Your employees will have something of quality to engage with immediately they start

- Identify regulatory training and deliver this using e-learning that also tracks and records completion - this will save time and provide a compliance tool for all employees going forward

- Launch a pre-induction portal to support the selection process and also to enable new joiners to complete elements of their induction before Day One.

With these facilities in place, measure the time it now takes for new joiners to reach full productivity. Expect to see significant improvements.


Anonymous said...

I think having the pre-joining online experience is also beneficisl in regards to learning the company's benefits, and be able to determine how to make your selections. Not something you want to be rushed into. Almost every organization I have joined has spent most of the orientation time going over the benefits. Then you have to go home and discuss them with the spouse. In my case I do not want to choose the healthcare plan for my family without looking it over with the wife. If this info is online we can look it over together, ahead of time.

Plus, after discussing what I learned about the org. from the pre-join session, she may more be motivated about my new venture. I believe it is a big plus if your spouse likes, believes in, and trusts the company you work for.

Lars Hyland said...

Jeff, thanks for your comment. Interesting to think that part of the employee engagement is ensuring partners are also enthused and motivated in the job change as they will also be affected going forward. Having a pre-joining portal helps bring some transparency to the process.

Anonymous said...

Hello Lars Hyland,

Thanks for your useful post. I have recently launched a Web site for e-learning professionals. Through one of the section titled ‘Planet’s Pick’, I select my favourite bloggers and blog posts on a weekly basis. Its my pleasure to select you as my favourite blogger of the previous week. Please find additional details by clicking the following URl:

Have a good day. Expecting more innovative and useful information in your blog….

E-Learning Tyro

Rådgivende ingeniørfirma said...

Hello Mr. Lars, thank you for your very nice helpful article its really interesting thanks.

Dissertation help said...

The good thing about your information is that it is explicit enough for students to grasp. Thanks for your efforts in spreading knowledge.

Dissertation writing

Lucinda Giblett said...

Lars! Just googled e-induction ... your blog entry is going to be the catalyst for great transformation in our induction process! How exciting!

We are a family-run fruit growing busines in rural Western Australia, and at peak time have up to 90 seasonal workers in addition to a permanent team of 50. I'm charged with finding new ways to decrease staff turnover, improve training and communication (particularly with foreign with low-level English skills), maximise efficiencies... the list continues.

I can't wait to get cracking developing an E-Induction for use next season. If you can share any other relevant links or websites, that would be greatly appreciated.

That's again - this initiative is going to blow my colleagues' minds!

Unknown said...

My cousin recommended this blog and she was totally right keep up the fantastic work!
Scorm E Learning

seo services sydney said...

Very nice and impressive article you have posted. Its very helpful, i have read and bookmark this site and will recommend it to more other peoples.

Showbiz news said...

This is really good information on keeping separate history files. We will show the class. Good job.

website designing company said...

I like very much your way of presentation Some great information to be absorbed in this post.Thanks a lot for sharing.

Web Design Services India said...

Nice blog with great description and excellent example for E-induction.
Web Designing Company India | Web Design Company India

Faalconn Media said...

Conversation, explores the important topic of women in eLearning and discusses what we can do to help eliminate gender bias in eLearning. Bangalore web design Company

Vistas AD Media said...

Really a great post. Appreciate the effort in educating us.
We do provide Web Design Company in Bangalore | Digital Marketing Company in Bangalore

Web Development Company in Bangalore said...


Thanks for sharing a very interesting article about E-induction. This is very useful information for online blog review readers. Keep it up such a nice posting like this.

Best Web Design Company in Bangalore

Ogen Infosystem said...

Nice blog, thanks for sharing with us this informative blog. Visit our page for lifestyle.
Lifestyle Magazine

Arun Kumar said...

Hey Nice Blog!! Thanks For Sharing!!!Wonderful blog & good post.Its really helpful for me, waiting for a more new post. Keep Blogging!
SEO company in coimbatore
SEO company
web design in coimbatore

Hannah Jane said...

I truly like how your class timings of your online journal. I delighted in perusing your online journal and it is both instructional and intriguing.

Mobile App Development Company | Web Development Company India

Pavnii said...

Thanks for sharing a comprehensive review post, your site having informative & valuable content. I appreciated your efforts.

"Spa in vizag
Best salon in vizag
Best beauty Parlours in vizag
web design companies in vizag
best website designers in vizag
digital marketing companies in vizag
car parking in north sydney
north cbd sydney parking
seo services in vizag
software training institutes in vizag

Pavani said...

Thanks for sharing this valubale information with us Keep Blogging !!
Digital Marketing Course in Vizag
Seo Training in vizag
Seo services in vizag
Digital Marketing Course in vijayawada
Digital Marketing Course in Guntur
Digital Marketing Course in Tirupati
Balloon Decoration in Vizag

Bharatvarsh said...

Nice information. Thanks for sharing such an amazing article. For Latest Hindi News and updates please visit our website: TV9 Bharatvarsh Media News

MarathiNews said...

Nice information. Thanks for sharing such an amazing article. For Latest Marathi News and updates please visit our website: TV9 Marathi Media News

MarathiNews said...

Nice information. Thanks for sharing such an amazing article. For Latest Marathi News and updates please visit our website: TV9 Marathi Media News

tv9telugu said...

Nice information. Thanks for sharing such an amazing article. For Latest Telugu News and updates please visit our website: TV9 Telugu Media News

Tolivelugu said...

Nice information. Thanks for sharing such an amazing article. For Latest Telugu News and updates please visit our website: Tolivelugu Media News

impressbss said...

Thank you for providing useful article.
web design company in chennai

dmps said...

It is amazing and wonderful to visit your Blog.Thanks for sharing this information,this is useful to me.
Our Services are:- Digital Marketing Company | SEO Company | PPC Company | Mobile App Development Company | Mobile App Development Company Lucknow | Website Designing Company

svr technologies said...

This post is really nice and informative. The explanation given is really comprehensive and informative.I want to share some information regarding the digital marketing course in vizag .Thank you

Rohit said...

Great Article & Thanks for sharing.

Mitron App Wiki

Millionmakerscare said...

Hey Nice Blog!!
Thanks For Sharing!!! Nice blog & Wonderfull post. Its really helpful for me, waiting for a more new post. Keep on posting!

starting business
business ideas
small business ideas

mani said...
This comment has been removed by a blog administrator.
Village Talkies said...
This comment has been removed by a blog administrator.
tejaswani blogs said...
This comment has been removed by a blog administrator.
Anonymous said...
This comment has been removed by a blog administrator.
Aditya said...
This comment has been removed by a blog administrator.
pujari ashwini said...
This comment has been removed by a blog administrator.
physiciansemaillist said...

physicians email list
Cardiologist Email List

aboutfirms said...

Nice post

Abang Percetakan said...

very interesting information, great photos, thank you

Tempat Cetak Spanduk Jakarta visit our website when you are looking for a cheap banner printing place in Jakarta

Cetak banner 24 jam Jakarta
Cetak Banner Murah Jakarta
Cetak Banner lansung jadi Jakarta
Cetak Banner online Jakarta
Tempat Cetak Banner Murah Jakarta
Cetak Banner Bisa Ditunggu Jakarta
Cetak spanduk Murah Jakarta
Cetak spanduk 24 jam Jakarta
Cetak spanduk terdekat Jakarta

Mona Mishra said...

Nice Post, Good content
Web development Company in Hyderabad- Inovies
Ecommerce Development Company
Social Media Marketing Company in Hyderabad

Peter Johnson said...

Great Article… I love to read your articles because your writing style is too good, its is very very helpful for all of us and I never get bored while reading your article because, they are becomes a more and more interesting from the starting lines until the end. best micronutrients for plants

Zeppelin said...

I absolutely love that it looks so beautiful on you This is a great post it was very informative. I look forward in reading more of your work. Also I made sure to bookmark your website. I enjoyed every moment of reading it. More info please visit :-
Product Engineering Services
App Modernization Services
Mobile App Development Services
Low Code Development Services

Priya Gupta said...

मुझे आपका लेख बहुत अच्छा लगा मैं रोज़ आपका ब्लॉग पढ़ना है। आप बहुत अच्छा काम करे हो..